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We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. Under no circumstances will the refund be processed if the order cancellation request is received after the order has been shipped. However, if due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc full/partial refund may be considered after verification by Nature's Professional Group customer support team.

Conditions:

  • Ensure that the product is in seller warranty.
  • Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
  • The refund shall be processed only after the product is shipped back and received by merchant.
  • Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
  • The return courier awb/tracking number is not intimated to Nature's Professional Group customer support team is not eligible for refund.
  • The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
  • Any charges levied as tax is not eligible for refund.

Process:

  • Please connect with our customer care via email or call.
  • The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
  • Ensure to collect the seller address from Nature's Proffessional Group customer care.
  • Pack the product properly and label the product with the order number, seller address and your address.
  • Follow the instructions of customer care carefully for coordinating with the Courier company.
  • Ensure that the awb/ tracking number is shared with Nature's Proffessional Group customer care once the courier agency has picked up the product.
  • The order shall be cancelled once the seller receives the product in undamaged condition [there should be no scratches, no dents etc. Please ensure to pack the product properly before handling it over to courier representative.